Showing posts with label sentiment. Show all posts
Showing posts with label sentiment. Show all posts
20170626
The Power of Personalization: Custom Orcas for Arval
For 7 years, Rob worked side-by-side with Sandra in the front lab at Dallas Nephrology Associates. Sandra was his direct supervisor, a mentor, a surrogate mom, and a good friend. During those years, she was a daily source of wisdom, encouragement and humor for him.
Recently, Sandra contacted us and asked for us to create an Orca Whale for her brother, Arval. He always love Killer Whales and their symbology of family, longevity, harmony, community and protection.
We created a large wall-mounted piece for Arval's wife and family....and a smaller whale memorial for Sandra to keep. We feel honored to make these pieces for him and their family.
Recently we drove up to Dallas to deliver them to her in person. It has been over 10 years since we moved from Dallas and Rob left his job at DNA. It was so awesome to see Sandra and her family, have some laughs and catch up on life.
She and her family have started a small business selling handmade soaps, lotions, and other scented oil products. She treated us to samples of their products and Rob became a big fan of the Whisky Woodshop Beard Oil! Check out, A Handful of Bubbles....www.ahandfulofbubbles.com
20170504
BEYOND AWESOME!!!...Connecting beyond the purchase
It is hard to know everything our customers are going through following the death of their loved one. Often, we can only imagine the profound loss they are experiencing. When communicating with customers, we just allow that space to unfold how it needs to for those in mourning.
Sometimes there is no communication beyond the email order, and that's certainly understandable. However, other times we have the chance to connect and collaborate ideas with the customer....we truly value these opportunities. It touches our hearts deeply when we can learn more about who the YURN is remembering.
Recently, we had a wonderful experience getting to know more about Mark through his wife Diane. She shared photos and opened up to us about the great health challenges he experienced preceding his death....she told us about their 30 year relationship, his love for music, their travels together, their devotion to fostering hundreds of pets through the years, and how she loved to make him laugh.
She wanted his guitar YURN to be a perfect expression of him and her love for him. We shared with her the different personalizations we could do to make it a unique and special piece. We added a handwritten note with his frequent "Love you today" sentiment to her...a line from his favorite song along with his signature...her "Eternal Love" expression for him...his name and dates....and even painted it to match his favorite Martin guitar.
To be of service to her is a blessing to us. These opportunities to touch each others lives in a loving and heartfelt way is what it's all about, and we'll remember this connection always.
20170131
I felt as though I was not their customer, but a close friend...Five-Star Review
FIVE-STAR REVIEW
"I scoured the internet looking for an urn that would represent my brother who passed away last year. When I saw the guitar Yurn by MorzArt I knew I'd found the one.
Jamaica and Rob were absolutely remarkable. They took one of the hardest things I'll have to do in life and made it so meaningful. From their interest of my wishes in the creation of the Yurn to their eagerness to work with me on payment, Jamaica and Rob showed much kindness and understanding and I felt as though I was not their customer, but a close friend.
When I received the finished Yurn it was 100% as unique as my brother.
Thank you for everything, Jamaica and Rob." - Lindsay E
20160509
The Power of Personalization: A YURN Surprise
We started listening to an entrepreneur podcast a few months ago and joined a related Facebook group. Nathan, the host, had shared a story on his podcast about his tough childhood experiences and the close bond he had with his little brother. Tragically, is brother died in 2012, at the age of 29, from alcoholism.
We understand the struggles having loved ones afflicted by alcoholism, and were touched by his story of profound loss. His positive take-away was very moving as he spoke about how he has grown from all of his challenges.
We were inspired to make him a memorial for his brother, and it was delivered to him in Colorado as a surprise....
How amazing that he shared this video and allowed us to experience the un-boxing with him. It was very touching and brought tears to our eyes too...
We designed a graphic for the inside of the YURN, it had this quote that Nathan described as his life's motto.
20151214
YURNS Turns One, First Year in Review
One year ago today, we launched our new line of sculptural works, YURNS by MorzArt!
This endeavor to create unique cremation urns has been a blessing for our art and hearts. We are so grateful our path has led us to this work, and are humbled to create our special memorials for those grieving the loss of a loved one.
We are encouraged by positive feedback and are happy to report that we have sold 26 YURNS, in 9 states and 3 countries. It is an exciting future as we progress forward, and over the course of this next year, we hope to devote more time into growing our business and introducing new models into our production line.
Many thanks to each of you for your support!
20150915
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ROB & JAMAICA - HUSBAND/WIFE ART TEAM
Made in the USA - Crafted in Austin, Texas
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